Secured Payment/Processing Policy

What payment options do you accept?

We accept PayPal method of payment. You DO NOT have to create a PayPal account to place an order. You can sign in with your PayPal or use a debit/credit card to place an order. During checkout, if you choose the option pay with debit or credit card, you will be directed to PayPal Guest Checkout.


**Before you checkout, please check and make sure your address is correct. If there is a mistake such as you forgot to include the apartment number, email customer service immediately at Your billing and shipping address MUST match. If shipping address is NOT the same as the billing address, your order will be canceled.


Is Jocelyn's Hair Collection website safe and secured?

We care about our customers and we know that security is a crucial part when making online purchases. Here at Jocelyn's Hair Collection, we can assure you that any information you enter on our website is secured and protected. We have Secured Socket Layer (SSL), which is the protocol that provides all information to be encrypted. All of your data is private and can't be viewed or shared by anyone.


How long does it take for my order to process?

Upon placing your order, you will receive a confirmation number with your order number to the email address you provided during checkout. Please allow up to 3 business days for your order to process. 

Please Note: Weekend orders will be processed on Monday. Holiday orders will be processed the following business day. 

**Pre-Made Unit and Custom Unit orders can take about up to 2 weeks to complete depending on the volume** 

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